Returns & Exchanges

CHRISTMAS DELIVERY INFO

You can return your items to us for a refund or exchange up until the 6th January as long as they are accompanied by a valid proof of purchase plus all original tags are still attached. 

HOW TO RETURN OR EXCHANGE

  • We do not cover your shipping costs back to us 
  • We are happy to accept any item(s) for a return which still have tags attached, please note any items which appear worn i.e. smell of food, cigarette smoke or perfume/aftershave they will be sent back to the customer. Returns must be sent back within 14 days of receiving any items returned over this time period will NOT be refunded 
  • Please indicate on the returns form whether you are wanting to exchange or return your garment(s)
  • You can return your order into store 2 Bawtry Road Brinsworth, S60 5DN
  • Please note jewellery cannot be returned for an exchange or refund
  • Refunds will be issued to the credit or debit card used for the original transaction only. Please allow 5-10 working days for the refund to be processed. 
  • ANY items purchased in our store is CREDIT NOTE OR EXCHANGE ONLY

EXCHANGES

  • We do not cover your shipping costs back to us 
  • You can exchange your item for another size or another item entirely
  • Exchanges are shipped at no extra cost to our customers
  • If you decide to exchange something which is less expensive than your original purchase then the difference will be refunded back to your credit/debit card used to pay
  • If the item your are wanting to exchange for is more expensive then please call us on 08448000865 and we can take payment over the phone.
  • Exchanges take 2-3 days to process once received 

All Exchanges/Returns must be returned within the 14 days returns period. To return a purchase, follow the returns form on your invoice and return the item in its original condition and packaging to the following address:

ETTO BOUTIQUE
2 BAWTRY ROAD
BRINSWORTH
ROTHERHAM
S60 5DN

We suggest that you return your items by special delivery so that they can be tracked and traced. ETTO Boutique cannot be held responsible for the sound delivery of items being returned to the website.

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